Stéphanie Lacroix, Guidance Counsellor, recognizes the importance of protecting the personal information collected through this website and by any other technological means. As such, she is responsible for safeguarding the personal information under her custody or entrusted, where applicable, to third-party service providers.
 

For the purposes of this Privacy Policy, personal information means any information relating to an identifiable individual, whether directly or indirectly.
 

This Privacy Policy applies to anyone who visits this website, uses the services offered through it, or communicates with the Guidance Counsellor via the website or any other technological means.

This Policy explains how your personal information is protected in accordance with the applicable privacy legislation in Québec, including:

• Professional Code (CQLR, c. C-26);

• Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1), when personal information is held in connection with the regulation of the profession;

• Act Respecting the Protection of Personal Information in the Private Sector (CQLR, c. P-39.1), when personal information is held in connection with other professional functions and activities.

Personal Information We Collect
 

As part of our interactions with you, we may collect personal information necessary to provide the services you request. The information collected varies depending on the nature of our relationship.

From Clients

We may collect:

• Name

• Mailing address

• Email address

• Telephone number

• Any information relevant to the services provided (such as age, employment, significant relationships, diagnoses, or other information you choose to share)

• Other information necessary for professional services

From Website Visitors

We may collect:

• Name

• Contact information

• Information necessary to respond to your inquiry

• Web browser information

• IP address

• Pages visited and search requests

• Date and time of website visits

• Other technical information generated through your use of the website

Why We Collect Personal Information

We collect personal information for the following purposes:

• Managing client files and administrative records;

• Communicating with clients and professional partners;

• Billing services and processing payments;

• Providing guidance counselling services and responding to inquiries;

• Producing anonymous statistics, research, or studies;

• Operating, maintaining, improving, and securing this website;

• Providing the services and information you request;

• With your consent, understanding website usage patterns and user preferences;

• Sending communications relevant to our services.

Personal information may be collected through:

• This website;

• Email;

• Telephone or virtual communications;

• Social media;

• Online forms;

• Direct interactions during counselling sessions.
   

Consent

By visiting this website or providing us with your personal information (including by email, online forms, telephone, social media, or during counselling sessions), you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.
 

You may withdraw your consent to the use or disclosure of your personal information at any time by contacting the Guidance Counsellor. Please note that withdrawing your consent may prevent us from providing or continuing to provide certain professional services.

Use and Disclosure of Personal Information

​

Your personal information will never be used or disclosed without your consent, except where required or authorized by law.

 

Examples include situations where disclosure is ordered by a court or required under applicable legislation, such as matters involving youth protection or situations presenting an imminent risk of serious bodily harm or death.

 

Retention of Personal Information

​

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected.

Where personal information is collected as part of guidance counselling services, client records are retained for five (5) years following the last professional service provided, after which they are securely destroyed in accordance with applicable legal and professional requirements.

All personal information is processed and hosted in Canada.

​

Security Measures

​

Appropriate physical, technical, and administrative safeguards are implemented to protect your personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Access to your personal information is restricted to the Guidance Counsellor.

Where trusted third-party service providers are engaged, we ensure they implement appropriate safeguards to maintain the confidentiality of the information entrusted to them and that they use it solely for the purposes agreed upon.

​

Access, Correction, and Your Rights

We strive to keep your personal information accurate and up to date. Please notify us of any changes to your information.

You have the right to request:

• Access to your personal information;

• Correction of inaccurate or incomplete personal information;

• Withdrawal of your consent to the use or disclosure of your personal information;

• Data portability (where applicable under Québec law).

​

Requests may be submitted to:

​

Stéphanie Lacroix, Guidance Counsellor
Email: info@slacroix.co

 

Complaints

​

If you have concerns regarding how your personal information has been collected, used, or protected, you may submit a complaint using the contact information below.

​

Contact Us

​

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, submit a complaint, or request additional information regarding our privacy practices, please contact:

Stéphanie Lacroix, Guidance Counsellor
Email: info@slacroix.co